Resole problems with Office 2008 update installation
December 12, 2008 by wizTEQ Staff
Filed under Tip of The Day
I’ve had a hard time updating Office 2008, getting an error that states “You cannot install Office 2008 12.1.x on this volume. The version of the software required to install this update was not found on this volume.” Even a clean reinstall from the source Office disk did not fix this issue. After several back-and-forths with Microsoft, the following solution worked.
- Run the Remove Office app, which is located in /Applications » Microsoft Office 2008 » Additional Tools.
- Delete the following files and folders:
- /Users/(me)/Library/Preferences/(all files that start com.microsoft)
- /Users/(me)/Library/Preferences/Microsoft
- /Users/(me)/Library/Application Support/Microsoft
- /Users/(me)/Microsoft User Data
- /Users/(me)/Documents/Microsoft User Data
- /Users/(me)/Documents/Office Projects
- /Library/Receipts/(all files that begin with Office 2008)
- Reinstall from the Office source disk and u…